Service Level Agreement
Last updated: December 2024
Uptime Commitment
NoLag commits to the following monthly uptime percentages based on your plan:
| Plan | Uptime SLA | Service Credit |
|---|---|---|
| Free | No SLA | - |
| Pro | 99.9% | 10% per 0.1% below SLA |
| Enterprise | 99.99% | Custom terms |
Exclusions
The following are excluded from uptime calculations:
- Scheduled maintenance (with 24-hour notice)
- Force majeure events
- Issues caused by customer's code or configuration
- Third-party service outages
Requesting Service Credits
To request service credits, contact support@nolag.io within 30 days of the incident.